At The Motville, accessible from themotville.in, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by The Motville and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at reservations@themotville.in.

1. Information We Collect

When you use our website booking and inquiry tools, we collect standard hospitality-related details necessary to fulfill your request, including:

• Lead Guest's Name
• Contact Information (Phone Number and Email Address)
• Check-In and Check-Out Dates
• Number of Adults, Children, and Infants accompanying you
• Group Composition Profile (e.g., Family Gathering, Corporate Outing, etc.)
• Citizenship details (to identify foreign nationals for regulatory reporting compliance)
• Any custom stay, culinary, or dietary preferences you choose to share

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Process, validate, and verify your booking inquiries
• Route formatted reservation requests directly to our primary WhatsApp line to assist you efficiently
• Comply with local tourism regulations and security registry filings required in Wayanad, Kerala
• Communicate with you regarding check-in times, driving directions, or dietary arrangements
• Improve, personalize, and expand our website performance and booking experience

3. WhatsApp Redirection and Third-Party API Usage

Our booking form is built to construct a clean reservation summary and redirect you safely to our WhatsApp channel. Your input data is compiled on your own browser client-side and is transmitted to WhatsApp via standard web formatting tools. We do not store, lease, or share this data with unauthorized third parties.

4. Cookies and Web Beacons

Like any other website, The Motville uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

5. Safety & Security of Data

We value your trust in providing us with your personal information, and we take commercially acceptable security protocols to guard it. However, please remember that no method of transmission over the internet, or method of electronic storage, is 100% secure, and we cannot guarantee its absolute safety.

6. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms and conditions.