Frequently Asked Questions

What are the check-in and check-out timings?
Standard check-in time is at 2:00 PM, and check-out is at 11:00 AM.
Is The Motville pet-friendly?
While we appreciate domestic pets, we maintain a strictly pet-free environment across the villa grounds to preserve a clean and pristine environment for all our family groups.
Do you allow bachelor or male-only groups?
No. To maintain the peaceful atmosphere, natural harmony, and inclusive environment of our property, we exclusively host family groups, mixed friends groups including ladies, and exclusive all-ladies getaways. We reserve the right to decline admission to all-male groups.
What are the rules and timings for the swimming pool?
The private natural swimming pool is operational daily from 6:00 AM to 8:00 PM. Guests must obtain staff permission before entering, use appropriate swimwear, and completely refrain from bringing alcohol, food, glass, or sharp objects into the pool deck area.
Are meals provided at the property?
A fresh, home-cooked complimentary breakfast is included in your standard stay tariff. Authentic, local homestyle Kerala meals for lunch and dinner can be easily arranged upon prior request.
Can we use the villa kitchen for regular cooking?
Guests enjoy convenient, limited access to the kitchen area for basic requirements like boiling milk, heating food items, or preparing baby food. Full-scale culinary cooking is restricted.
What is the cancellation and refund policy?
Cancellation requests must be submitted explicitly via email to reservations@themotville.in. Bookings cancelled 7 or more days prior to your target check-in date receive a 100% refund. No refunds are issued for cancellations made within 7 days of arrival.